FAQs
1. Shipping & Delivery
Q: Where do you ship to, and what are the shipping costs?
A: We offer worldwide shipping. Shipping costs depend on your location and will be calculated at checkout.
Q: How long will it take to receive my order?
A: Standard orders typically process within 2-3 business days. Shipping times vary by location:
Domestic: 3-5 business days
International: 7-14 business days
We’ll provide tracking details once your order ships.
Q: Do you offer express shipping?
A: Yes, we offer expedited shipping options at checkout. Delivery times and rates vary by location.
2. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase for items in their original, unused condition. Certain custom-made items may not be eligible for return. Please refer to our Return Policy page for more information.
Q: How do I return or exchange an item?
A: To initiate a return or exchange, please contact our support team with your order number and the reason for your return. We will guide you through the process. Note that return shipping costs may apply.
Q: Can I get a refund?
A: Once we receive and inspect your returned item, we’ll notify you of the status of your refund. Approved refunds will be issued to your original payment method within 5-14 business days.
3. Orders & Payments
Q: What payment methods do you accept?
A: We accept most major credit cards, PayPal, and select digital payment options. All payments are processed securely.
Q: Can I modify or cancel my order after it’s placed?
A: Once an order is placed, we begin processing it immediately. However, if you need to make changes or cancel, please contact us as soon as possible, and we’ll do our best to accommodate.
4. Product Information
Q: Are your products sustainable?
A: Yes! Our products are crafted using eco-friendly materials, and we prioritize sustainable practices in all aspects of our business.
Q: Do you offer custom designs?
A: While most of our products are made-to-order, we currently do not offer fully custom designs. However, we’re open to hearing about any specific ideas you might have—feel free to reach out!
5. Contact Us
Q: How do I get in touch with customer service?
A: You can reach our customer service team through our Contact page. We aim to respond within 48 hours, Monday through Friday.